FAQs

Choose the care package right for you and your rat.

Our handcrafted packages are specially customized for your rat.

Processing Time: usually 1-3 days depending on the size of your package.

Free ground shipping is included, or you can upgrade to have it expedited.

Starter Care Kit

$150

Start off right with: a fall breaker, 2 hammocks, 3 tray liners, 4 toys + enrichment items, and nesting materials.

On the House Kit

$175

Let the chef build your kit, tailored just for you and your rats needs. Will include but is not limited to: a fall breaker, hammocks, toys, and treats.

Deluxe Rat Kit

$200

Spoil your rats with: a fall breaker, 3 hammocks, 4 custom tray liners, 2 treats, 6 toys + enrichment items, and soap for rats.

Do you offer other kits, too?

Yes, please see our 2026 catalog for the complete list of packages we offer.

Where is the form to fill out for a package?

We use google forms, you can find the form here: https://forms.gle/qkRB5Wrw7yJYGs9e8

or you can always click the “Sign Up” Button.

Do you ever do discounts? What is your referral program?

We offer free shipping on every order. We also have a word-of-mouth referral program.

If you heard about us from a friend or family member, and they have previously purchased a package from us, you can earn $10 off your order and they earn $10, too.

How do you make your toys?

We use all natural and safe parts to construct our rat toys. Rat tested and approved.

We do not use glue. Not even “non-toxic” glue. Instead, we use a lot of knots and natural wood beads.

If we use pre-dyed materials, it is a food grade safe dye that has been kiln dried.

We do not use flavorings. We do not want to promote unhealthy indigestion. 

Can I purchase your toys a la carte?

Yes, we have an etsy and an official toy website:

ratteryorg.etsy.com

arattoy.com

Just what in the world are “tray liners?”

They cover your cage levels or trays. They usually include ribbons or I will include clips to make it easy to attach to your cage. Then, when your deep clean rolls around, you simply shake and replace your tray liners. (washing and reusing them, of course.)

How do you make your treats?

We use mostly organic ingredients like fruits, vegetables, eggs, and quinoa flour. We usually include some sort of seed or nut, olive oil (dash), and organic crushed rosemary (natural preservative). We then dehydrate our treats for lasting freshness. They are crunchy, gluten free, lactose free, without any added sugar. 

What do your hammocks look like?

Simply hand sewn hammocks. They usually range in sizes. The smallest being 9×9 inches to 12×12 inches. We make them the right size to fit 1-2 adult rats comfortably. We use elastic ribbons on each corner to make it easy to hang up in your enclosure.

What sort of enrichment items can I expect?

We include a bag of enrichment items/boredom breakers. This list contains possible items: sola, bamboo stalk, papaya stem, deer antler, sea grass, natural wood to chew like apple wood, groovy sticks, jute wood, pradips, vine balls, paper straws, lollipopsticks, and more. 

We calculate the value of these bags to be between $10-$15. 

How do I subscribe to a monthly subscription box?

Right now, we have two websites promoting our Monthly Rat Boxes: monthlyratbox.com and ratsubscription.com

  • Monthly Rat Box.com allows you to customize your tray liners to any size you desire.
  • RatSubscription.com lets you choose your sending frequency. You can choose if you would like your box bi-weekly, monthly, or every other month. It is also easier to pause your subscription.

SHIPPING AND HANDLING

How long does it take you to process my order?

We typically have our complete care packages ready in 1 – 3 days; depending on size.

Shipping is free to the USA. Can I make my order a priority?

Free ground shipping is included. It usually takes 2-5 days for your package to arrive. If you would like your package expedited, please select that option on our form.

There is an additional fee if you choose “priority shipping.”

Do you ship outside of the USA?

No, we do not ship outside of the USA currently.

What if this is a gift for somebody?

That’s wonderful! Simply let us know on the form; there is a spot that asks if this is a gift.

Just remember to put in the recipients verified USPS address, so the package goes to the right place.

I filled out the form, now what?

We will send you your invoice, usually over text. It will include our payment tag, for either Paypal,
Cashapp, Venmo, or how you choose to pay.

Please pay within 48 hours of receiving your invoice.

Please do not place an order you do not intend to pay for immediately.

DO YOU OFFER REFUNDS?

No. Your order is non-refundable because we begin working on your custom order as soon as you pay the invoice.


If you have any other questions not answered by this FAQ, please reach out by phone or email.

My name: Jaxy Fox

My phone: 303-229-4100

My email: theratagenc@gmail.com

My address: 795 W Nassau Way, Englewood, CO

If you are looking to adopt a rat, please visit: adoptarat.com